Level 6 119 Charlotte St Brisbane QLD 4000
Full-time: 16 weeks
(Including Term Break: 2 weeks)
ABOUT THIS COURSE
Fees and Payment
Application Fee (non-refundable): $200.00
Resource/Material Fee: $200.00
Tuition Fee: $1,200.00
After achieving SIR10116 Certificate I in Retail Services, individuals could progress to higher education qualifications in retail service sector. This qualification provides a pathway to work in a variety of industry sectors and business contexts, job roles may include but not limited to:
customer service assistant
frontline team member
A variety of assessment methods will be used to assess your knowledge and skills. Your trainer will explain these in detail before any assessment takes place. Assessment methods may include but not limited to:
- Written Assessment (Questions and Answers)
- Case Study/Role Play
The delivery is classroom based, face-to-face, so that students can complete in-class activities including: presentations, practice exercises and discussions. Students will be provided with textbooks and workbooks to support the learning. Delivery has been timetabled to ensure you can develop the theoretical skills and knowledge and have the opportunity to develop practical skills in a simulated situation. Individual learning includes: work/home-study, the completion of assignments and Individual reading and research.
The program comprises of the following 5 units of competency:
SIRXCOM001 Communicate in the workplace to support team and customer outcomes
SIRXIND001 Work effectively in a service environment
SIRXWHS001 Work safely
SIRRMER001 Produce visual merchandise displays
FSKDIG02 Use digital technology for simple workplace tasks
On successful completion of the program, learners will be awarded with SIR10116 Certificate I in Retail Services.
MIA will conduct a pre-confirmation of enrolment, LLN assessment with applicants, to ensure their suitability, to undertake and successfully complete the course.