Question 1

Course Description

Accepted Answer

SIR30216 Certificate III in Retail is a nationally recognised course which reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations. The course provides you a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.

Question 2

Entry Requirements

Accepted Answer

MIA will conduct a pre-confirmation of enrolment, LLN assessment with applicants to ensure their suitability, to undertake and successfully complete the course. An IELTS test score of 4.5 or equivalent

Question 3

Course Structure

Accepted Answer

The program comprises of the following 13 units of competency: Core Units SIRXCEG001         Engage the customer SIRXCEG002         Assist with customer difficulties SIRXCEG003         Build customer relationships and loyalty SIRXCOM002        Work effectively in a team SIRXIND001          Work effectively in a service environment SIRXRSK001         Identify and respond to security risks SIRXSLS001          Sell to the retail customer SIRXWHS002        Contribute to workplace health and safety Elective Units CHCDIV001 Work with diverse people SIRXHWB001 Maintain personal health and wellbeing SIRRFSA001 Handle food safely in a retail environment SIRXMKT001 Support marketing and promotional activities SIRXIND004 Plan a career in the retail industry On successful completion of the program, learners will be awarded with SIR30216 Certificate III in Retail.

Question 4

Delivery Methods

Accepted Answer

The delivery is classroom based, face-to-face, so that students can complete in-class activities including: presentations, practice exercises and discussions. Students will be provided with textbooks and workbooks to support the learning. Delivery has been timetabled to ensure you can develop the theoretical skills and knowledge and have the opportunity to develop practical skills in a simulated situation. Individual learning includes: work/home-study, the completion of  assignments and Individual reading and research.

Question 5

Assessment Methods

Accepted Answer

A variety of assessment methods will be used to assess your knowledge and skills. Your trainer will explain these in detail before any assessment takes place. Assessment methods may include but not limited to: Written Assessment (Questions and Answers) Case Study/Role Play Presentation

Question 6

Recognition

Accepted Answer

An application can be made for Recognition of Prior Learning (RPL) when the student believes that they have already attained the necessary skills and competencies elsewhere (work, other study etc.) or have an equivalent qualification or part of a qualification. MIA recognises the AQF qualifications and Statements of Attainment issued by any other RTOs and grants credit for these towards an award where applicable. The application for RPL and/or Credit Transfer should be lodged prior to or immediately after the enrolment.

Question 7

Fees and Payment

Accepted Answer

Total: $5,300  Application Fee (non-refundable): $200.00 Resource/Material Fee: $200.00 Tuition Fee: $4,900.00 Payment Plan:  Initial deposit $1,500.00 upon enrolment Followed by $700.00 per months for 5 months $300.00 for the final payment Total payable $5,300.00 Please refer to MIA’s enrolment form and student handbook for MIA’s policy on fees and refunds

Question 8

Study Outcome

Accepted Answer

After achieving SIR30216 Certificate III in Retail, individuals could progress to higher education qualifications in retail and business service sectors. This qualification provides a pathway to work in a variety of industry sectors and business contexts, job roles may include but not limited to: Sales Team Leader (Retail) Customer Service Representative Retail Supervisor Cashier Team Leader

SIR30216 CERTIFICATE III IN RETAIL

(International Student)

Location

Brisbane Campus:

Level 6 119 Charlotte St Brisbane QLD 4000

Course Duration

Full-time: 43 weeks

(Including Term Break: 10 weeks)

Face-to-Face Delivery

Pricing

Total: $5,300.00

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