Course Description

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SIR30216 Certificate III in Retail is a nationally recognised course which reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations. The course provides you a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.

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Fees and Payment

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Total: $5,300

• Application Fee (non-refundable): $200.00
• Resource/Material Fee: $200.00
• Tuition Fee: $4,900.00

Payment Plan:

• Initial deposit $1,500.00 upon enrolment
• Followed by $700.00 per months for 5 months
• $300.00 for the final payment
• Total payable $5,300.00

Please refer to MIA’s enrolment form and student handbook for MIA’s policy on fees and refunds

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Study Outcome

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After achieving SIR30216 Certificate III in Retail, individuals could progress to higher education qualifications in retail and business service sectors. This qualification provides a pathway to work in a variety of industry sectors and business contexts, job roles may include but not limited to:

• Sales Team Leader (Retail)
• Customer Service Representative
• Retail Supervisor
• Cashier
• Team Leader

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Assessment Methods

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A variety of assessment methods will be used to assess your knowledge and skills. Your trainer will explain these in detail before any assessment takes place. Assessment methods may include but not limited to:

• Written Assessment (Questions and Answers)
• Case Study/Role Play
• Presentation

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Delivery Methods

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The delivery is classroom based, face-to-face, so that students can complete in-class activities including: presentations, practice exercises and discussions. Students will be provided with textbooks and workbooks to support the learning. Delivery has been timetabled to ensure you can develop the theoretical skills and knowledge and have the opportunity to develop practical skills in a simulated situation. Individual learning includes: work/home-study, the completion of assignments and Individual reading and research.

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Course Structure

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The program comprises of the following 13 units of competency:

Core Units

SIRXCEG001 Engage the customer

SIRXCEG002 Assist with customer difficulties

SIRXCEG003 Build customer relationships and loyalty

SIRXCOM002 Work effectively in a team

SIRXIND001 Work effectively in a service environment

SIRXRSK001 Identify and respond to security risks

SIRXSLS001 Sell to the retail customer

SIRXWHS002 Contribute to workplace health and safety

Elective Units

CHCDIV001 Work with diverse people

SIRXHWB001 Maintain personal health and wellbeing

SIRRFSA001 Handle food safely in a retail environment

SIRXMKT001 Support marketing and promotional activities

SIRXIND004 Plan a career in the retail industry

On successful completion of the program, learners will be awarded with SIR30216 Certificate III in Retail.

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Entry Requirements

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• MIA will conduct a pre-confirmation of enrolment, LLN assessment with applicants to ensure their suitability, to undertake and successfully complete the course.
• An IELTS test score of 4.5 or equivalent

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Recognition

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An application can be made for Recognition of Prior Learning (RPL) when the student believes that they have already attained the necessary skills and competencies elsewhere (work, other study etc.) or have an equivalent qualification or part of a qualification. MIA recognises the AQF qualifications and Statements of Attainment issued by any other RTOs and grants credit for these towards an award where applicable. The application for RPL and/or Credit Transfer should be lodged prior to or immediately after the enrolment.

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