Question 1

Course Description

Accepted Answer

SIR20216 Certificate II in Retail Services is a nationally recognised course which reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others. The course provides you a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.

Question 2

Entry Requirements

Accepted Answer

MIA will conduct a pre-confirmation of enrolment, LLN assessment with applicants to ensure their suitability, to undertake and successfully complete the course. An IELTS test score of 4.0 or equivalent

Question 3

Course Structure

Accepted Answer

The program comprises of the following 12 units of competency: Core Units SIRXCEG001         Engage the customer SIRXCOM001        Communicate in the workplace to support team and customer outcomes SIRXIND001          Work effectively in a service environment SIRXIND003          Organise personal work requirements SIRXPDK001         Advise on products and services SIRXRSK001         Identify and respond to security risks SIRXWHS002        Contribute to workplace health and safety Elective Units SIRXIND002          Organise and maintain the store environment SIRRINV001          Receive and handle retail stock SIRXSLS002 Follow point-of-sale procedures BSBWOR204 Use business technology SIRXPDK002 Advise on food products and services On successful completion of the program, learners will be awarded with SIR20216 Certificate II in Retail Services.

Question 4

Delivery Methods

Accepted Answer

The delivery is classroom based, face-to-face, so that students can complete in-class activities including: presentations, practice exercises and discussions. Students will be provided with textbooks and workbooks to support the learning. Delivery has been timetabled to ensure you can develop the theoretical skills and knowledge and have the opportunity to develop practical skills in a class situation. Individual learning includes: work/home-study, the completion of assignments and Individual reading and research.

Question 5

Assessment Methods

Accepted Answer

A variety of assessment methods will be used to assess your knowledge and skills. Your trainer will explain these in detail before any assessment takes place. Assessment methods may include but not limited to: Written Assessment (Questions and Answers) Case Study/Role Play Presentation

Question 6

Recognition

Accepted Answer

An application can be made for Recognition of Prior Learning (RPL) when the student believes that they have already attained the necessary skills and competencies elsewhere (work, other study etc.) or have an equivalent qualification or part of a qualification. MIA recognises the AQF qualifications and Statements of Attainment issued by any other RTOs and grants credit for these towards an award where applicable. The application for RPL and/or Credit Transfer should be lodged prior to or immediately after the enrolment.

Question 7

Fees and Payment

Accepted Answer

Total: $5,000  Application Fee (non-refundable): $200.00 Resource/Material Fee: $200.00 Tuition Fee: $4,600.00   Payment Plan:    Initial deposit $1,500.00 upon enrolment Followed by $700.00 per months for 5 months Total payable $5,000.00 Please refer to MIA’s enrolment form and student handbook for MIA’s policy on fees and refunds

Question 8

Study Outcome

Accepted Answer

After achieving SIR20216 Certificate II in Retail Services, individuals could progress to higher education qualifications in retail service sector. This qualification provides a pathway to work in a variety of industry sectors and business contexts, job roles may include but not limited to: Cashier Retail Liquor Outlet Attendant Food Sales Assistant (Fast Food Outlets) Retail Assistant Customer service assistant

SIR20216

CERTIFICATE II IN RETAIL SERVICES
(International Student)

Location

Brisbane Campus:

Level 6 119 Charlotte St Brisbane QLD 4000

Course Duration

Full-time: 40 weeks

(Including Term Break: 10 weeks)

Face-to-Face Delivery

Pricing

Total: $5,000.00

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