Course Description

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SIR20216 Certificate II in Retail Services is a nationally recognised course which reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others. The course provides you a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.

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Fees and Payment

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Total: $5,000

• Application Fee (non-refundable): $200.00
• Resource/Material Fee: $200.00
• Tuition Fee: $4,600.00

Payment Plan:

• Initial deposit $1,500.00 upon enrolment
• Followed by $700.00 per months for 5 months
• Total payable $5,000.00

Please refer to MIA’s enrolment form and student handbook for MIA’s policy on fees and refunds

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Study Outcome

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After achieving SIR20216 Certificate II in Retail Services, individuals could progress to higher education qualifications in retail service sector. This qualification provides a pathway to work in a variety of industry sectors and business contexts, job roles may include but not limited to:

• Cashier
• Retail Liquor Outlet Attendant
• Food Sales Assistant (Fast Food Outlets)
• Retail Assistant
• Customer service assistant

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Recognition

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An application can be made for Recognition of Prior Learning (RPL) when the student believes that they have already attained the necessary skills and competencies elsewhere (work, other study etc.) or have an equivalent qualification or part of a qualification. MIA recognises the AQF qualifications and Statements of Attainment issued by any other RTOs and grants credit for these towards an award where applicable. The application for RPL and/or Credit Transfer should be lodged prior to or immediately after the enrolment.

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Assessment Methods

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A variety of assessment methods will be used to assess your knowledge and skills. Your trainer will explain these in detail before any assessment takes place. Assessment methods may include but not limited to:

• Written Assessment (Questions and Answers)
• Case Study/Role Play
• Presentation

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Delivery Methods

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The delivery is classroom based, face-to-face, so that students can complete in-class activities including: presentations, practice exercises and discussions. Students will be provided with textbooks and workbooks to support the learning. Delivery has been timetabled to ensure you can develop the theoretical skills and knowledge and have the opportunity to develop practical skills in a class situation. Individual learning includes: work/home-study, the completion of assignments and Individual reading and research.

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Course Structure

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The program comprises of the following 12 units of competency:

Core Units

SIRXCEG001 Engage the customer

SIRXCOM001 Communicate in the workplace to support team and customer outcomes

SIRXIND001 Work effectively in a service environment

SIRXIND003 Organise personal work requirements

SIRXPDK001 Advise on products and services

SIRXRSK001 Identify and respond to security risks

SIRXWHS002 Contribute to workplace health and safety

Elective Units

SIRXIND002 Organise and maintain the store environment

SIRRINV001 Receive and handle retail stock

SIRXSLS002 Follow point-of-sale procedures

BSBWOR204 Use business technology

SIRXPDK002 Advise on food products and services

On successful completion of the program, learners will be awarded with SIR20216 Certificate II in Retail Services.

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Entry Requirements

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• MIA will conduct a pre-confirmation of enrolment, LLN assessment with applicants to ensure their suitability, to undertake and successfully complete the course.
• An IELTS test score of 4.0 or equivalent

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