(International Stu


Brisbane Campus:

Level 6 119 Charlotte St Brisbane QLD 4000 

Course Duration

Full-time: 16 weeks

(Including Term Break: 2 weeks)

Face-to-Face Delivery


Total: $2,320.00


Course Description

SIR10116 Certificate I in Retail Services is a nationally recognised course which reflects the role of individuals who complete a limited range of basic workplace tasks. These individuals possess a limited range of technical skills and knowledge. The course provides you a pathway to work in a variety of industry sectors and business contexts. Individuals with this qualification are able to perform roles such as frontline team member.

Fees and Payment

Total: $2,320

  • Application Fee (non-refundable): $200.00
  • Resource/Material Fee: $200.00
  • Tuition Fee: $1,920.00
Payment Options:
  • Upfront Payment
  • Payment Plan:
      • Initial deposit $1,500.00 upon enrolment
      • Followed by $700.00 per months for 1 months
      • $120 for the final payment
      • Total payable $2,320.00
Please refer to MIA’s enrolment form and student handbook for MIA’s policy on fees and refunds

Study Outcome

After achieving SIR10116 Certificate I in Retail Services, individuals could progress to higher education qualifications in retail service sector. This qualification provides a pathway to work in a variety of industry sectors and business contexts, job roles may include but not limited to:

  • customer service assistant
  • point-of-sale operator
  • frontline team member


An application can be made for Recognition of Prior Learning (RPL) when the student believes that they have already attained the necessary skills and competencies elsewhere (work, other study etc.) or have an equivalent qualification or part of a qualification. MIA recognises the AQF qualifications and Statements of Attainment issued by any other RTOs and grants credit for these towards an award where applicable. The application for RPL and/or Credit Transfer should be lodged prior to or immediately after the enrolment.

Assessment Methods

A variety of assessment methods will be used to assess your knowledge and skills. Your trainer will explain these in detail before any assessment takes place. Assessment methods may include but not limited to:

  • Written Assessment (Questions and Answers)
  • Case Study/Role Play
  • Presentation

Delivery Methods

The delivery is classroom based, face-to-face, so that students can complete in-class activities including: presentations, practice exercises and discussions. Students will be provided with textbooks and workbooks to support the learning. Delivery has been timetabled to ensure you can develop the theoretical skills and knowledge and have the opportunity to develop practical skills in a simulated situation. Individual learning includes: work/home-study, the completion of assignments and Individual reading and research.

Course Structure

The program comprises of the following 5 units of competency:

Core Units

SIRXCOM001 Communicate in the workplace to support team and customer outcomes

SIRXIND001 Work effectively in a service environment

SIRXWHS001 Work safely

Elective Units

SIRRMER001 Produce visual merchandise displays

SIRXIND003 Organise personal work requirements

On successful completion of the program, learners will be awarded with SIR10116 Certificate I in Retail Services.

Entry Requirements

  • MIA will conduct a pre-confirmation of enrolment, LLN assessment with applicants, to ensure their suitability, to undertake and successfully complete the course.
  • An IELTS test score of 3.5 or equivalent