Question 1

Course Description

Accepted Answer

SIR10116 Certificate I in Retail Services is a nationally recognised course which reflects the role of individuals who complete a limited range of basic workplace tasks. These individuals possess a limited range of technical skills and knowledge. The course provides you a pathway to work in a variety of industry sectors and business contexts. Individuals with this qualification are able to perform roles such as frontline team member.

Question 2

Entry Requirements

Accepted Answer

MIA will conduct a pre-confirmation of enrolment, LLN assessment with applicants, to ensure their suitability, to undertake and successfully complete the course. An IELTS test score of 3.5 or equivalent

Question 3

Course Structure

Accepted Answer

The program comprises of the following 5 units of competency: Core Units SIRXCOM001        Communicate in the workplace to support team and customer outcomes SIRXIND001          Work effectively in a service environment SIRXWHS001        Work safely Elective Units SIRRMER001 Produce visual merchandise displays SIRXIND003 Organise personal work requirements On successful completion of the program, learners will be awarded with SIR10116 Certificate I in Retail Services.

Question 4

Delivery Methods

Accepted Answer

The delivery is classroom based, face-to-face, so that students can complete in-class activities including: presentations, practice exercises and discussions. Students will be provided with textbooks and workbooks to support the learning. Delivery has been timetabled to ensure you can develop the theoretical skills and knowledge and have the opportunity to develop practical skills in a simulated situation. Individual learning includes: work/home-study, the completion of assignments and Individual reading and research.

Question 5

Assessment Methods

Accepted Answer

A variety of assessment methods will be used to assess your knowledge and skills. Your trainer will explain these in detail before any assessment takes place. Assessment methods may include but not limited to: Written Assessment (Questions and Answers) Case Study/Role Play Presentation

Question 6

Recognition

Accepted Answer

An application can be made for Recognition of Prior Learning (RPL) when the student believes that they have already attained the necessary skills and competencies elsewhere (work, other study etc.) or have an equivalent qualification or part of a qualification. MIA recognises the AQF qualifications and Statements of Attainment issued by any other RTOs and grants credit for these towards an award where applicable. The application for RPL and/or Credit Transfer should be lodged prior to or immediately after the enrolment.

Question 7

Fees and Payment

Accepted Answer

Total: $2,320  Application Fee (non-refundable): $200.00 Resource/Material Fee: $200.00 Tuition Fee: $1,920.00 Payment Options: Upfront Payment Payment Plan:    Please refer to MIA’s enrolment form and student handbook for MIA’s policy on fees and refunds

Question 8

Study Outcome

Accepted Answer

After achieving SIR10116 Certificate I in Retail Services, individuals could progress to higher education qualifications in retail service sector. This qualification provides a pathway to work in a variety of industry sectors and business contexts, job roles may include but not limited to: customer service assistant point-of-sale operator frontline team member

SIR10116

CERTIFICATE I IN RETAIL SERVICES
(International Student)

Location

Brisbane Campus:

Level 6 119 Charlotte St Brisbane QLD 4000

Course Duration

Full-time: 16 weeks

(Including Term Break: 2 weeks)

Face-to-Face Delivery

Pricing

Total: $2,320.00

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